Frequently Asked Questions

Enter the dates, times and offices for collection and return of the vehicle in the form on our home page and click on the SEARCH button.
Select the type of car you want to rent.
Include any additional accessories and extras in your booking.
Select the payment form and enter your personal details to finish the booking.

The SMART rate does not allow cancellations or modifications of the reservation, but you have a better discount on the price of the vehicle.
The FLEXIBLE rate allows modifications and cancellations without penalty if you give at least 48 hours notice of the date of collection of the vehicle. You will have a penalty of one day's rental according to the current rate if you give less than 48 hours notice.

All our vehicles come with the compulsory cover with excess. This is the default cover option and is free, but you'll need to leave a deposit equal to the value of the excess for the type of vehicle you choose. If you return the vehicle in the same condition as you picked it up, the deposit will be refunded. In the event of damage to the vehicle, a sum up to the full value of the excess will be charged.
In the event of an accident that was not your fault, but that of a third party, a sum up to the full value of the excess will still be charged. However, when the insurance company has determined that it was not your responsibility, we will return that amount to you.
La Savina Car Motos S. L offers the client full comprehensive insurance on the rented vehicle for damage caused by collision. This insurance does not cover damage to wheels, low parts of the vehicle, loss of keys, breakages or damage inside the vehicle or to accessories belonging to or delivered with the vehicle. Those driving under the effects of alcohol or drugs are not covered. The same applies to driving recklessly (see conditions).

Loss, theft or damage to keys, triangles and/or vests
Damage to the underparts or roof of the car
Damage to the axle or tyres
Crane cost if driver's fault
Damage to the radio/cd player
Using the wrong kind of fuel
Damage to upholstery or extreme dirt
Tyre damage and/or punctures
Theft or loss of parts of the car
Misuse of the clutch
Negligent driving and/or serious or very serious infringements
Driving under the influence of alcohol or drugs
Breach of contract (e.g. failing to submit a detailed report in the event of an accident)

You must fill up the tank to the same level as it was when you rented the vehicle or the difference will be charged when returning the vehicle, plus an admin fee of €20.

The vehicle may not leave the island. Such circumstances automatically cancel the insurance, and result in the loss of all moneys paid and the cancellation of your contract.

Motorcycles and quads come with helmets and padlocks included. The bikes don't have a trunk, only the scooters have compartments under the saddle with space for a helmet. The Piaggio Medley and Piaggio Beverly scooters have space for 2 helmets.

In the event of loss, helmets cost 30 euros. Loss of motorcycle KEYS: 30-200 euros.

If you do not pick up the vehicle on the indicated date and do not notify the company, you will lose the booking and the full sum.

To make your reservation online you can make the payment by credit or debit card (VISA or MASTERCARD) or by bank transfer. Once you get to the office you can pay the deposit in cash, or by credit or debit card (VISA or MASTERCARD).

You can ask for an invoice at the end of the rental period at the office or send an email to info@lasavinarentacar.com.com with the billing details and contract number. The invoice will be e-mailed to you.

La Savina Car Motos S. L offers roadside assistance from 9: 00 am - 19: 30 pm, which you can use by calling the phone number given in the contract.

In the event of a traffic fine you incur during the rental period, La Savina Cars Motos, S. L. is required by law to identify you and provide the authorities with your personal data, so that you will receive the penalty to be paid at your home.

The customer undertakes to return the vehicle on the date indicated in the contract. Any accident occurring after the rental period will not be covered by fully comprehensive insurance and you will be charged for the excess. La Savina Car Motos S. L gives a courtesy time of 1 hour to return the vehicle free of charge, after that you will be charged 1 day's rental.

Pre-authorisation: please note that this amount is not charged. The bank is simply asked to block it during your rental period and once this is complete it is automatically released. This does not result in any payment from your account.
Deposit: The payment is made automatically after the vehicle is returned. The money will be credited to your card within 7 to 15 days, depending on the bank.
Cash: Cash deposits are returned directly in the office at the end of the rental.
Please note that this amount is always paid to the account associated with the card used to make the payment.

When booking the vehicle, the data provided must be from the driver.

While making your reservation you will get your confirmation bonus and locator number. You will also receive it at the email address you provide. If you do not receive our e-mail, first check that you have written your email address correctly, and if so the email will most likely have been blocked by the anti-spam filter in your account. Check that our e-mail is not in your junk mail or spam folder. If our email is in your spam folder, be sure to set up your account so that it does not block emails from lasavinarentacar.com or info@lasavinarentacar.com. If our email is not in your spam folder, write to us as soon as possible at info@lasavinarentacar.com and we'll send it to you or call us on +34 971 34 33 20.